In Search for a Better Product: Finding New Manufacturers for Marrgon’s Door Stoppers

The Company Is Finding it Difficult to Deal With its Manufacturer in Terms of Delivery Dates, Product Quality, and Communication

Marrgon launched their third product a month ago and the pair of Door Stoppers seemed to be a success selling through the Amazon Marketplace, situation that forced the company to demand a higher quality, a larger volume, and stricter delivery dates to its wedge’s manufacturer. After weeks of negotiation, founders, brothers Lozano, couldn’t agree on specific terms with its service provider and opted to look for another supplier in order to deliver better products to its customers and cope with the increasing demand.

The situation goes as follows: when the company first launched the product, the manufacturer agreed on the production as a way of gaining a new customer, but when the market responded with the stoppers’ acceptance and the company needed to restock, the provider now wanted to collect more orders from international clients in order to reduce their production run costs, which meant Marrgon would have to wait an indefinite amount of time until it was able to close agreements with other distributors around the world. Added to the situation mentioned before, staff from the company’s buying department started having communication problems with the manufacturer’s sales agent, as their priority was now on acquiring new customers for a production run than satisfying the demand of already existing clients.

Although Marrgon recognized this represents higher costs for its operation, founders commented they’re driven to find a different supplier by the goal of providing a yet better product and experience for the customer, one factor being having the stoppers in stock available for purchase. It was also stated that the increase in costs due to the challenge being faced wasn’t going to impact directly the price of the wedges, as this movement is considered an investment that will allow the company to forge a new relationship that will bring better quality, lower costs, and product availability in the near future.