1 New Strategy for Making Customer Service a Positive Experience

Marrgon Has Now Taken an Approach as a More Customer Centered Business

In today’s fast paced world, people are bombarded with advertisements and all kinds of media, situation that allows buyers to be better informed before making any purchase decision but that also overwhelms them with excess data. As part of the developing world of e-commerce, technology has allowed more communication and paradoxically has reduced the level of human personal interaction in any given transaction. It’s in this area where Marrgon found an opportunity and is now working on contacting customers by phone, and not only be email, for a better, more human-interacting experience in which the needs of the clients can be understood and fulfilled.

According to founders, brothers Lozano, customer service was considered an essential business element from the beginning. They were able to deal with any problem a customer might have had, but they confess sometimes it took time and even though buyers ended happy with the result, founders placed themselves in the customers’ position and got to the conclusion that they would love to be helped preferably by phone, as this would likely increase the speed in which the problem could be solved. One of the main reasons they decided to start doing this was because of the message they want to transmit, they really want to engage with their customers and let them know that Marrgon cares about them. Miguel Lozano is really excited about the project and is sure it will boost clients experience.

​ From this month and on, people will be able to provide their phone number to the company if they prefer to contacted by phone, as well as the hours at which it would be more convenient for the company’s staff to communicate. As a telephone number represents personal information, Marrgon is completely committed to use the data provided for customer support purposes only and it guarantees people will never be bothered or called unless they approve it for the resolution of a problem.